Last updated: 2026
Insyghtful AI, Inc. (“Insyghtful AI”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, share, and protect personal data obtained through our website and our SaaS AI sales coaching platform. It also describes your privacy rights and how to exercise them under applicable laws.
By accessing or using our services, you acknowledge that you have read this Privacy Policy and understand how we handle your personal information.
We collect different types of information depending on how you interact with our services.
Personal and account information. When you register for or use our platform, you may provide personal identifiers and account details such as your name, email address, phone number, company name, job title, and login credentials. If you purchase a paid subscription, our payment partners may also collect billing-related information such as a payment method and billing address.
Communications and support data. If you contact us by email, chat, or support forms, we collect the information you provide (for example, questions, feedback, or attachments) to respond to you and improve our services.
User-generated content (audio, video, transcripts). When you use our sales coaching features, we may process audio and/or video from simulated or real sessions. We transcribe this media into text and associate it with metadata (such as time, speaker, and session details). We treat this content as part of your personal information and use it to deliver coaching, analytics, and related features.
Technical and usage data. We automatically collect certain technical information when you use our website or platform, including IP address, device and browser type, operating system, and unique identifiers. We also collect usage information such as pages viewed, features accessed, time and date of visits, session duration, and clickstream data.
Cookies and tracking technologies. We use cookies and similar technologies to operate and improve our services. These technologies may store information such as your preferences, authentication tokens, and navigation history. We may also use third-party analytics and marketing tools that place their own cookies or similar technologies, subject to their own privacy policies.
Aggregate and de-identified data. We may generate aggregated or de-identified datasets derived from your information (for example, usage statistics or transcript metrics). These datasets do not identify you personally and may be used for analytics, research, and improving our AI models.
We use the information we collect for legitimate business purposes, including to:
Provide and maintain the services. We use your information to create and manage your account, deliver our coaching and analytics features, process payments, and operate the platform.
Improve and develop our products. We analyze usage patterns and feedback to enhance the quality, performance, and reliability of our services. In some cases, we may use anonymized or de-identified transcripts and related data to train and refine our machine learning models in a secure and compliant manner.
Communicate with you. We use contact details to send service-related communications (such as account notices, security alerts, and changes to our terms). With your consent or where permitted by law, we may also send marketing or promotional messages, which you can opt out of at any time.
Protect security and prevent abuse. We use technical and usage data to monitor for suspicious activity, detect and prevent fraud, and protect the integrity of our systems and users.
Comply with legal obligations. We may process and retain certain information to meet legal, regulatory, and compliance requirements (for example, tax or financial record-keeping obligations).
Conduct business analytics. We use aggregated or de-identified information for business analytics and to understand trends, user behavior, and the effectiveness of our products and marketing efforts.
We do not sell your personal information. We may share your information with third parties in the following situations:
Service providers. We work with trusted third-party vendors that provide services such as cloud hosting, data storage, analytics, monitoring, email and communication tools, payment processing, video conferencing, scheduling, and transcription or AI processing. These providers may access personal information only as needed to deliver their services to us and are required to maintain appropriate security and confidentiality.
Third-party integrations. If you choose to connect Insyghtful AI with other services (for example, your video conferencing platform or calendar), we will share data with those services as needed to enable the integration. The use of your information by these third parties is governed by their own privacy policies.
Aggregate or de-identified information. We may share aggregated or de-identified data that cannot reasonably be used to identify you with partners, researchers, or industry analysts.
Legal and compliance purposes. We may disclose information if required by law or when we believe in good faith that such disclosure is reasonably necessary to comply with legal processes, enforce our agreements, protect our rights or property, or respond to lawful requests from public authorities.
Business transfers. If Insyghtful AI is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction. We will take appropriate steps to ensure the continued protection of your information and will notify you of any material changes.
California residents have certain rights regarding the sale or sharing of personal information. Insyghtful AI does not sell personal information as that term is defined under the CCPA/CPRA.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures may include encryption in transit and at rest, access controls, authentication mechanisms, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including providing the services, complying with legal or accounting requirements, resolving disputes, and enforcing our agreements. When personal information is no longer needed, we will take appropriate steps to delete, anonymize, or otherwise de-identify it.
Your data may be stored and processed in countries where we or our service providers operate, which may be outside your country of residence. When we transfer personal data internationally, we take steps to ensure an adequate level of protection in accordance with applicable data protection laws (for example, through contractual safeguards).
Depending on your location, you may have certain rights regarding your personal information. These may include the right to access, correct, delete, or restrict the processing of your data, as well as the right to object to certain processing and to data portability.
California residents (CCPA/CPRA). If you are a resident of California, you may have the right to request details about the categories of personal information we collect and how we use it, the right to request deletion of certain information (subject to legal exceptions), the right to correct inaccurate information, and the right to be free from discrimination for exercising your privacy rights.
European Economic Area, United Kingdom, and Switzerland (GDPR). If you are located in the EEA, UK, or Switzerland, you may have rights under the GDPR and similar laws, including the right to access your personal data, request rectification or erasure, restrict or object to processing, and obtain a copy of your data in a portable format. You also have the right to withdraw consent where processing is based on consent and to lodge a complaint with a supervisory authority.
Other jurisdictions. Residents of other regions may have similar rights under local privacy laws. We will respect and respond to such requests in accordance with applicable law.
To exercise any of these rights or to request more information about our data practices, please contact us using the details provided in the “Contact Information” section below. We may need to verify your identity before processing your request and will respond within the timelines required by law.
Our services are intended for business and professional users and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take appropriate steps to delete that information in accordance with applicable law.
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or other operational needs. When we make material changes, we will post the updated policy on our website with a new effective date and may notify you by email or in-app notification if you have an account. Your continued use of the services after the updated Privacy Policy becomes effective signifies your acceptance of the changes.
If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise your privacy rights, please contact us:
Email: insyghtful@insyghtful.ai
Address: Insyghtful AI, Inc., Legal Department, 60 East 65th Street, New York, NY 10065